Templates form the bases from which we customise your training

Download detailed PDFs for each of our Workshop Templates below, and contact us to find out how we can use them as the foundations of relevant, effective training that is perfect for the growth of your people. In addition, we can design and facilitate training from the ground up that caters for very specific needs.

Councillor Training

Download a detailed PDF for this Workshop TemplateCode of Conduct/Conflict of Interests  |  1/2–1 day

It is vital for all councillors, managers and senior managers to be very conversant with the revised Model Code of Conduct and procedures and principles in relation to conflict of interests. This workshop provides practical training in these key areas.

Download a detailed PDF for this Workshop TemplateCommunity Leadership  |  1/2–1 day

All councillors are elected to act in the role of community leaders, governing and making decisions in the long-term sustainable interests of their communities. This workshop helps councillors to learn from leadership frameworks, others and assess their own community leadership practices.

Download a detailed PDF for this Workshop TemplateEffective Chairing & Meeting Skills  |  1/2–1 day

Council and community advisory meetings are a key way in which councillors fulfil their roles as elected representatives – discussing and making decisions on key issues of relevance and importance to the communities they represent. This workshop covers all the key meeting protocols and procedures.

Download a detailed PDF for this Workshop TemplateElected Life – The Role of a Councillor  |  1 day

Councillors will learn the key elements of the Code of Conduct, Code of Meeting Practice and the Integrated Planning and Reporting framework, as well as key components of their twin roles as member of a governing body and as an elected representative/community leader.

Download a detailed PDF for this Workshop TemplateEngaging Your Community  |  1 day

Councillors and council managers will recognise their key roles in effectively engaging the community. They will understand community engagement in the context of the Integrated Planning and Reporting framework, and key guiding principles for building community engagement. A modified workshop can be designed/delivered for non-council managers.

Download a detailed PDF for this Workshop TemplateGood Governance  |  1/2–1 day

When numerous councils were dismissed some years ago, the key reasons related to poor governance. It is vital for all councillors to recognise and abide by the principles of good governance, and learn from the past.

Download a detailed PDF for this Workshop TemplateLong-Term Strategic & Financial Planning  |  1 day

All NSW councils are required to implement the Integrated Planing and Reporting (IPR) framework, which is linked to the need for them to implement long-term (at least 10 years) strategic and financial planning. Doing this properly requires considerable effort and resources, yet the return on that investment can be very considerable.

COUNCILLOR WEEKENDS incorporate all of the above

Contact us for more details on these intensive all-weekend workshops!
 

Leadership & Management

Download a detailed PDF for this Workshop Template Business Ethics  |  1 day

Participants will be able to carry out ethical business practices that reconcile the organisational or team vision and core values with the need for practical, timely solutions.

Download a detailed PDF for this Workshop TemplateChange Management  |  1 day

Managers will be able to lead staff more effectively through change, by recognising how people typically deal with major change, and identifying key strategies needed to implement change. They will also improve their own ability to manage change.

Download a detailed PDF for this Workshop TemplateCoaching and Mentoring  |  1 day

Participants will be able to provide effective, timely coaching to their team members and other staff, and give valuable mentoring support to employees as appropriate.

Download a detailed PDF for this Workshop TemplateEffective Leadership  |  1–2 days

Participants will clearly understand their role as managers, given an organisation's vision, strategies, and competitive environment. They will know the behaviours needed to effectively lead change and manage staff performance. They will appraise their own leadership through feedback from staff, self and various exercises.

Download a detailed PDF for this Workshop TemplateFinance for Non-Finance Managers  |  1 day

Managers will learn accounting theory and basic accounting processes, 'buzz words', be able to read financial reports, prepare budgets, and use basic financial techniques.

Download a detailed PDF for this Workshop TemplateGiving Constructive Feedback  |  1/2–1 day

Participants will know how to give constructive feedback in a timely, effective manner. They will know how to manage poor performance and recognise good performance, with an emphasis on the latter.

Download a detailed PDF for this Workshop TemplateLeadership & Managing Performance  |  2 days

These two areas are often treated quite separately, yet in a real sense they are two sides of the one coin. This workshop will help participants to embody effective leadership qualities and practices, and simultaneously effectively manage team performance in a timely, effective manner throughout the performance management cycle.

Download a detailed PDF for this Workshop TemplateManaging an Ageing Workforce  |  1 day

Participants will learn the facts and consequences of workforce ageing. They will recognise the benefits of mature workers, and the need to minimise the adverse effects of culture, stereotypes and generational differences on mature workers. They will also learn strategies to gain maximum benefit from an ageing workforce.

Download a detailed PDF for this Workshop TemplateManaging a Virtual Team  |  1 day

Managers are increasingly required to manage virtual teams – teams scattered across different locations in the one city, state, across states, or even in different countries. This can present considerable time zone, cultural, performance management, team building and other challenges. This workshop will help participants to address these challenges.

Download a detailed PDF for this Workshop TemplatePeople Skills for Project Managers  |  2 days

Three main stated reasons why projects fail: people, people, people!! Project managers will acquire the key people skills to help them achieve needed outcomes – these include recruitment and selection; team building; leadership; principled negotiation; assertiveness; empathy; communication; and presentation skills.

Download a detailed PDF for this Workshop TemplatePerformance Management  |  1 day

Participants will be able to: set appropriate goals for staff; coach and motivate them towards the achievement of those goals; recognise achievements and deal with poor performance; and provide effective, regular feedback on individual staff performance.

Download a detailed PDF for this Workshop TemplatePrice Setting for Fees & Charges  |  1 to 1.5 days

This workshop highlights the importance of effective price-setting for fees and charges, with scope for significant income and outcome improvements for councils. It is a practical workshop, and participants will be able to apply the workshop learnings to their council fees and charges.

Download a detailed PDF for this Workshop TemplateProject Management Basics  |  2 days

Participants will be able to apply key project planning principles to their projects, including the monitoring/control of project progress and risk management. They will learn how to recruit the right team, effectively manage their performance and liaise properly with key stakeholders. They will also be able to apply negotiation, conflict resolution and change management principles.

Download a detailed PDF for this Workshop TemplateTeam Building  |  1–2 days

Participants will understand what constitutes effective teams, and know how to contribute to team effectiveness through displaying trust, personal empowerment, valuing differences, and good communication skills.
 

Getting Win-Win Outcomes

Download a detailed PDF for this Workshop TemplateAssertiveness Skills  |  1 day

Participants will develop the skills and learn techniques to get their point across and behave assertively, rather than passively or aggressively, with others/'difficult' people.

Download a detailed PDF for this Workshop TemplateComplaints Resolution  |  1 day

This workshop is designed to help participants to turn complaints into 'rivers of gold'; to use them as an opportunity rather than a threat; and to create a complaint-valuing culture which effectively handles and monitors responses to complaints.

Download a detailed PDF for this Workshop TemplateConflict Resolution  |  1–2 days

Participants will be able to resolve conflict in an assertive, empathic and problem-solving focused manner, using a win-win approach to conflict resolution.

Download a detailed PDF for this Workshop TemplateCrucial Conversations  |  1 day

Participants will learn the benefits and importance of properly preparing for and conducting crucial conversations. They will learn key skills, such as assertiveness, empathy, clear, concise communication, and conflict resolution skills.

Download a detailed PDF for this Workshop TemplateGetting Win-Win Outcomes  |  1 day

Participants will know how to apply a win-win approach to negotiations, conflicts or situations where there are differing objectives – using assertiveness, empathy, clear listening and communication, and a partnership based problem-solving approach.

Download a detailed PDF for this Workshop TemplateManaging Diversity  |  1 day

All organisations need to effectively deal with legislative requirements, labour skills shortages and the challenges of developing a motivated, skilled workforce. It makes sound business sense to recruit, develop, recognise and retain people with a whole diversity of traits and backgrounds. Participants will achieve greater inclusivity of all stakeholders through better understanding and valuing diversity.

Download a detailed PDF for this Workshop TemplateMediation Skills  |  1 day

Those in HR or designated Grievance Officer roles will be able to mediate in staff conflicts, by practising key mediation skills and following an appropriate mediation process.

Download a detailed PDF for this Workshop TemplateNegotiation Skills  |  1–2 days

Participants will be able to practise principled negotiation, based on ethical practices, assertive communication and an underlying win-win philosophy. They will know how to deal with obstacles and tactics, and bring negotiations to a successful conclusion.
 

Customer Service

Download a detailed PDF for this Workshop TemplateConsulting Skills  |  1–2 days

Staff in an internal or external consulting role will know to enhance client relationships, use effective consulting processes, and achieve positive outcomes.

Download a detailed PDF for this Workshop TemplateCustomer Service Skills  |  1 day

Participants will know the importance of satisfying and keeping current customers. They will learn from effective operators/benchmark organisations, and know how to question, listen and communicate effectively with customers. They will also learn how to deal properly with difficult customers.

Download a detailed PDF for this Workshop TemplateDealing with Difficult Customers  |  1 day

All councillors will invariably have to deal with 'difficult' people in the course of fulfilling their role. This workshop will provide councillors with the skills and confidence to manage these challenges, using key skills in assertiveness, empathy, etc. In particular, it will help them to better manage the issues, the 'difficult' person's emotions, and their own emotions.

Download a detailed PDF for this Workshop TemplateStakeholder Profiling and Communication  |  1 day

The ability to effectively read, understand and build rapport with stakeholders provides a distinct advantage when it comes to managing expectations, negotiating and dealing with difficult situations. The workshop will provide the skills, tools and techniques for developing effective and enduring stakeholder relationships.
 

Communication Skills

Download a detailed PDF for this Workshop TemplateCommunicating Effectively  |  1 day

Participants will have developed the skills to be more effective in writing, listening and communicating with other people within the workplace.

Download a detailed PDF for this Workshop TemplateConducting Effective Meetings  |  1 day

Participants will be able to effectively prepare for, chair meetings, and ensure follow-through. They will also be able to encourage full participation and resolve conflicts within meetings, as well as negotiate and achieve appropriate outcomes.

Download a detailed PDF for this Workshop TemplateInfluencing Skills  |  1 day

Participants will learn how to gain commitment and support from those for whom they have no direct management responsibility. They will know how to get buy-in from stakeholders, effectively manage 'difficult' people, and reduce resistance by others to their views and proposals. They will also learn how to persuade others, rather than relying on positional power.

Download a detailed PDF for this Workshop TemplatePresentation Skills  |  1–2 days

Participants will have the conceptual frameworks, effective techniques, and also been given sufficient practice and constructive feedback to be able to deliver successful presentations.
 

Self-Management

Download a detailed PDF for this Workshop TemplateCareer Management  |  1 day

Participants will be able to identify their own interests, strengths and lesser areas and how to best manage their careers to achieve their short and longer-term goals.

Download a detailed PDF for this Workshop TemplateManaging Time and Stress  |  1 day

Participants will be better able to manage their time and handle stress in their work and personal lives. They will be able to do this by better prioritising and completing work in terms of urgency, and by developing skills in areas that impact on their stress levels.

Download a detailed PDF for this Workshop TemplateStress Management  |  1 day

Participants will be better able to handle stress in their work and personal lives, by lessening the impact of stressors, increasing their resistance to 'negative' stress, and developing skills in areas that impact their stress levels.

Download a detailed PDF for this Workshop TemplateTelephone Skills  |  1 day

Participants will learn how to communicate empathically, assertively and effectively with callers. They will know how to manage the callers' and their own emotions/needs, and be able to deal with the more difficult callers in such ways that mutually acceptable outcomes are usually achieved.

Download a detailed PDF for this Workshop TemplateTime Management  |  1 day

Participants will be able to more effectively plan, prioritise and complete their work in terms of its urgency and importance. They will evaluate a completed time log in terms of how they spend their time, and identify their time wasters.
 

Other Skills

Download a detailed PDF for this Workshop TemplateDrug & Alcohol Awareness  |  1 day

Participants will develop the knowledge and skills to respond effectively to drug and alcohol issues in the workplace - not to diagnose or treat intoxication or dependence in individual employees. They will learn about the more common types of drugs, their effects/symptoms, and their safety and productivity implications.

Download a detailed PDF for this Workshop TemplateHR Coaching Skills  |  1 day

This is designed for HR managers/staff who need to coach managers to deal properly with team issues (poor performance, etc.), rather than HR taking on prime responsibility for this area. They will learn how to help managers to coach their team members, manage poor performance and discipline issues, and deal with the more challenging team members.

Download a detailed PDF for this Workshop TemplateLaw for Non-Lawyers  |  1 day

Law affects so many different aspects of professional work. This is workshop is for all non-legally trained personnel who need or will benefit from some basic training for legal issues in the workplace.The content will be tailored according to the participants' needs.

Download a detailed PDF for this Workshop TemplateProblem Solving and Decision Making  |  1 day

Participants will be able to clearly define a problem and investigate its underlying causes. They will be able to apply suitable techniques for both exploring possible solutions and narrowing alternatives until an appropriate solution is found.

Download a detailed PDF for this Workshop TemplateRecruitment and Selection  |  1–2 days

Participants will be able to effectively prepare for and conduct recruitment interviews, and make sound selection decisions, using organisational guidelines and a behavioural approach.

Download a detailed PDF for this Workshop TemplateTrain the Trainer  |  2 days

Participants will be able to effectively design, develop and facilitate a course, and also evaluate the extent to which it achieved its sought outcomes.

Download a detailed PDF for this Workshop TemplateWinning That Job  |  1 day

Participants will know the critical success factors for applying for jobs in their organisation or elsewhere. They will identify capability gaps for their next preferred work role, know how to develop an effective résumé and application letter, and successfully prepare for, and participate in the job interview.

Spooked by your HR needs? Read the killer topics on our blog, Licensed to Skill